Returns & Refunds

Vintage clothes horse hopes that you are happy with your purchase, however if you not entirely satisfied with your item you may have a refund within 7 days of delivery providing the following:

• You must email us on info@vintageclotheshorse.co.uk with a reason for the refund, and we will issue you with a returns form. We will not issue a return if a returns form has not been included in the package.
• You must return all items in their original condition and with the ‘Do not remove’ swing ticket still attached. We can not issue a refund if the ‘Do not remove’ swing tag has been removed.
• You must return the item back to us within 7 days by recorded delivery, as we can not accept responsibility for returned items which get lost in the post. Items must be returned at your own cost, we regret that Vintage clothes horse can not refund postage costs.
• Please send back any items in their original packaging and free from household smells (such as cooking and perfume)

We can not accept returns on any pierced earrings and if the item has been worn or damaged when in your possession.

If you have any questions regarding the refunds policy then please email us at info@vintageclotheshorse.co.uk and we will come back to you with a response as soon as possible.